Technical Support

Frustration over helplines and disembodied voices intoning a number of options o­n the telephone has featured heavily in my life over the last two days. o­n o­ne occasion, I spent fourteen minutes waiting for a response, o­nly to be told by the operative that he was merely logging calls and that someone would phone me back to help. Of course they phoned back after I had gone out. Today, I spent twelve minutes before a real person came o­n the line, but after doing various diagnostic checks he came to the same conclusion as I had already reached – ie that a piece of hardware was faulty and an engineer would have to call. It feels like life used to be simpler, yet I would not like to part with my computer and all its peripherals. Blessed are the technical support workers……. for they shall learn patience the hard way. And blessed are those that wait o­n helplines…..for they shall see their blood pressure tested.