This morning, I think I shall indulge myself in a little insurance rant. The matter of the recovery of the excess under my motor insurance policy has still not been resolved. Back in August last year, I left Him Behind the Wheel in charge of my car. Actually he was innocently sitting in said car reading a newspaper whilst parked in a parking bay in the street. When I returned from my errand, there was a bump in the car and two distressed French people, one of whom had forgotten which side of the road she was driving on, when she manoevred, or tried to pull away into the street. No problem, says my insurance broker’s hat…..recovery of excess, even from Hertz should be prima facie or whatever. Not so – I have legal expenses cover on my policy, so it falls to my insurer to arrange refund of my excess.
Here we are after somesix months and many phone calls to various exotic sounding people in Bombay or wherever. No refund of excess yet, and I am rapidly becoming fed up. This is just one more example of how life seems to have become much more complicated in the age of modern communications. When reporting this before, I claimed not to be racist. I should repeat that I am not, but I do like to be able to understand what is being said to me on the telephone. Well, I guess the matter is in my own hands. My insurance is due for renewal at the end of March. The question is, can I stand the hassle of changing to a more client-friendly company? And is there any such thing?